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O processo de fidelizaçao dos clientes nos estabelecimentos gastronômicos associados à Abrasel-PE / Reginaldo José Carlini Junior

by Carlini Junior, Reginaldo José.

Source: Symposium vol. 6, nº. 1-2, 2002, págs. 15-27Material type: Article Article; Format: print Language: Portuguese Availability: Items available for loan: (1).
2.
El efecto lealtad : crecimiento, beneficios y valor último / Frederick F. Reichheld, con Thomas Teal ; [traducción, Blanca Riera de Madariaga]

by Reichheld, Frederick F | Teal, Thomas.

Series: Sociedad EconómicaEdition: [1ª ed.]Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Barcelona : Ariel , [1996]Availability: Items available for loan: Call number: 34/H5 (1).

Bibliotecas Dominicos Provincia Hispania, 2016

Con tecnología Koha